Terms for using the A&M IV Co. website and submitting appointment requests.

Cancellation and Rescheduling

By booking an appointment, you acknowledge and agree to the following cancellation and rescheduling terms.

Time slots shown during checkout are tentative and are not reserved until your payment is completed. If you leave checkout open without completing payment, we may release your tentative slot at any time so another client can book it, and we may expire abandoned checkout sessions after a short window (typically five to thirty minutes).

We accept appointment cancellations made at least 24 hours before the scheduled time without penalty or fee.

Cancellations or rescheduling requests made between 4 and 24 hours before the scheduled appointment will incur a $50 hold fee. This covers the reserved time block and supplies prepped on your behalf, which otherwise could have been offered to another client.

If the appointment is cancelled less than 4 hours before the scheduled time, or after an A&M IV Co. medical professional has already been dispatched to my location, a $100 dispatch fee will be charged. At this stage, fuel, time, and resources are actively being utilized.

Short-notice bookings are treated separately. When you book an appointment scheduled to begin within 90 minutes, we prepare supplies and dispatch your provider immediately, because these visits often require an hour or more of driving. Until your provider has been dispatched, and for no more than 15 minutes after you complete payment, you may cancel for a refund less a $20.00 non-refundable booking fee. This fee covers payment processing and administrative costs, which are incurred whether or not your appointment takes place.

Once your provider has been dispatched, the $100 dispatch fee above applies instead, even if fewer than 15 minutes have passed since payment. On the shortest notice, dispatch may begin within minutes of your booking. Appointments booked more than 90 minutes in advance are not covered by this term and follow the cancellation windows above.

If an A&M IV Co. medical professional arrives at the designated location and the client is not present, unreachable for 15 minutes, or refuses the infusion upon arrival, a charge of 100% of the total service cost will be applied.

The client's health and safety are A&M IV Co.'s top priorities. The medical staff of A&M IV Co. will perform a brief assessment, including checking vital signs and evaluating venous access. If the medical provider at A&M IV Co. determines that a client is not medically cleared to safely receive an IV infusion on that day, the client will not be charged for the IV treatment itself. However, a $50 travel and assessment fee will be retained.

All treatments are final sale. Because our IV therapies are customized and mixed specifically for you at the time of your appointment, we do not offer refunds once the service has been administered. We appreciate your understanding!

For any cancellations or rescheduling, we advise you to call/text 615-592-6529 for confirmation.

Age Requirement

A&M IV Co. provides IV therapy and injection services to adults 18 years of age and older only. This is an absolute requirement with no exceptions: a parent or guardian's consent, signature, or presence does not make anyone under 18 eligible for treatment. Your provider may verify age with a government-issued photo ID at the visit. If the person scheduled to receive care is under 18 on the day of the appointment, the visit will be declined under the provider-discretion policy described above.

Group Bookings

When group booking with a per-person deposit is enabled at checkout, a deposit of $50 per attendee is charged at the time of booking. The remaining balance is automatically charged to the same card after your visit is complete. If the card declines, we will email you a secure payment link and notify our team so we can follow up.

The cancellation and rescheduling terms above apply to group bookings as well. Cancellation fees are capped at the amount actually paid at the time of cancellation. For example, if only the deposit has been paid and the visit is cancelled inside the 4-hour dispatch window, the dispatch fee is retained from the deposit and the remainder is refunded; no separate balance is charged.

Weight-Loss Membership

The weight-loss program is offered by A&M IV Hydration and Wellness, LLC, doing business as A&M Weight Loss & Wellness Co. The terms in this section apply to the program in addition to the terms above.

Your first in-person visit is free and carries no obligation. No payment card is needed to schedule it.

Membership costs $99 per month and begins on the day your Nurse Practitioner orders your baseline labs. You enroll on a secure payment page, where you agree to these terms and authorize a charge of $99 that day and again every month on the same day of the month until you cancel.

Membership includes a monthly visit with your Nurse Practitioner, by telehealth or in person at our Brentwood office, and ongoing management of your plan. Lab tests your Nurse Practitioner orders are paid directly to the lab, and any medication is paid directly to the pharmacy. Neither is included in the membership fee. We do not bill insurance for the membership.

Membership does not guarantee that any medication will be prescribed. Every treatment decision, including whether to prescribe, is made by your Nurse Practitioner based on your health history, your labs, and ongoing assessment.

You can cancel at any time, for any reason, with no cancellation fee: online through the membership billing portal, by calling or texting (629) 228-9556, or by emailing hello@amivco.com. Cancelling stops all future charges. Your membership stays active through the end of the month you have already paid for and does not renew after that.

Membership fees are not refunded, including for a partial month, with one exception: if your Nurse Practitioner determines after reviewing your baseline labs that the program is not a clinical fit for you, your first month's fee is refunded in full. Lab and pharmacy charges are paid to those companies and follow their own refund policies.

If a monthly payment does not go through, we will let you know so you can update your card through the billing portal.

If the membership price changes, we will email you at least 30 days before your first charge at the new price, and you may cancel before then without paying the new price.

We provide an itemized receipt for every membership payment. Whether a payment qualifies for HSA or FSA funds is between you and your plan.

The cancellation, dispatch and no-show fees above apply to mobile IV appointments. They do not apply to weight-loss program visits.